Complaints

In the event that you have a complaint that cannot be resolved
through the usual communication channels you should contact,
verbally or in writing:

Phil Casement
Managing Director
Bennetts Commercial Limited
Telford House, Hamilton Close
Basingstoke, Hampshire
RG21 6YT

All complaints will be acknowledged within 5 working days of receipt. In the event that it may take more time to investigate or deal with the complaint we will confirm when we expect to be able to issue a full response or further explanation within a maximum of 4 weeks. All complaints will be investigated and a full response given within 8 weeks.

In the event that your complaint still cannot be resolved and you are a private individual or a business with an annual turnover of less than £1 million, you can refer your complaint to the Financial Ombudsman Service (FOS). Further information concerning FOS can be found by visiting www.financial-ombudsman.org.uk.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.